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Frequently Asked Questions


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About Us
   
Who is Street Sign USA?
  ../images//mfaq.jpg Street Sign USA is a dealer of quality street, traffic, safety signage & accessories.  We have more than 25 years of knowledge & experience in the wholesale distribution end of the sign industry.
     
Ordering Info
   
Can anyone purchase your signs & accessories?
  ../images//mfaq.jpg They sure can!  Our signs have been specifically designed for actual use on streets & roads, in parking lots and playgrounds, but you can also purchase them to collect, use as a novelty, hang them as a decoration indoors or out, and even purchase them as a unique gift idea!
How do I order from Street Sign USA?
  ../images//mfaq.jpg It's simple, just enter the quantity of any particular sign(s) and/or accessories that you require then follow the online steps thru the check out and payment process.
How do I create an online account?
  ../images//mfaq.jpg It's simple.  Once you have found the item you need to purchase, click on the buy now button.  That will bring you to our shopping cart page.  Review your order, then click on the checkout button at the bottom of the shopping cart page.  You will then will be prompted to provide your email address, password, telephone number, & billing address information along with any ship to address information.  That's it, your account is now entered with us.  You can always cancel the purchase and come back later if you just wanted to set up a new account.
What forms of payment do you accept?
  ../images//mfaq.jpg We accept VISA, Mastercard, AMEX, Discover, and Paypal thru our secure online payment process.
My credit card keeps getting denied or I get an error when I try to pay, what is going wrong?
  ../images//mfaq.jpg At Street Sign USA, our primary concern is to protect you, the buyer from internet fraud.  Our system is set up to match the billing address you enter under your account with us to the actual billing address to where your credit card statement is sent to every month.  Please check the billing account information you entered carefully for errors.  Make sure you've entered your first & last name on the same line, street address, state & zip code properly.  If you are still encountering errors, please contact us via email or phone.
Do you charge sales tax?
  ../images//mfaq.jpg Only orders shipped to New Jersey are charged a 6.625% sales tax.  Sales tax is not charged when shipping to other states.  Exemptions can apply if you supply us with a tax exempt certificate or if you are a government or non-profit entity.
     
Shipping Info
   
Who do you use to ship your products?
  ../images//mfaq.jpg We use UPS along with USPS as our primary shipping companies.  Tracking numbers are also provided once your order has been staged or physically shipped.  Large or overweight orders may ship via common carrier.  Your order will be shipped to the shipping address that you entered under your account information.  We are not responsible for orders that are shipped to the wrong address.
Where do you ship to?
  ../images//mfaq.jpg Street Sign USA only ships to U.S. addresses & Puerto Rico via UPS, USPS & common carrier.  We do not ship via UPS or common carrier outside of the lower 48 states as certain restrictions on size and weight prevent us from doing so.  For Alaskan, Hawaiian & Puerto Rican residents, please contact us prior to ordering to confirm that we can ship to you.
Where do I go to see the shipping costs?
  ../images//mfaq.jpg We offer low flat rates on any shipment to any address in the continental United States!  Click here to review the rate chart.  To find out the shipping costs of your order you must first select the items and quantities of each product.  From the shopping cart page click on the checkout button and fill in the billing and shipping information then click to continue.  Shipping costs will then be displayed.  You can access the shopping cart thru any buy now button or by clicking on the shopping cart icon located in the upper right most corner of each page.
How long does it take until I receive my order?
  ../images//mfaq.jpg Street Sign USA normally ships your item(s) within the specified processing time that's described in each listing, or less, after receipt and payment of your order.  This does not include weekends or holidays.  The processing time is in addition to the typical ship time it normally takes to reach you.  If purchasing several items with varying processing times, the item with the longest processing time will apply for the entire order.
I've been waiting a while for my order to arrive, how come?
  ../images//mfaq.jpg Occasionally, some items are back ordered from their respective manufacturer and the processing time that we normally keep may not be met.  Street Sign USA will make every attempt to notify you in the event that an item has been back ordered.
     
Price Breaks
   
Does Street Sign USA offer price discounts if I order multiple quantities?
  ../images//mfaq.jpg Yes we do.  Please review our product listings for applicable discounts. 
     
General Questions About Our Products
   
What does MUTCD stand for?
  ../images//mfaq.jpg MUTCD stands for Manual on Uniform Traffic Control Devices.  This manual sets the standards in which most signs must conform to in a uniform manner such as minimum size, shape, thickness, color, reflectivity, text, and symbol.  The manual is published by the U.S. Dept. of Transportation's Federal Highway Administration.
Why are only some of the signs that you sell have a D.O.T. symbol in the listing and others don't?
  ../images//mfaq.jpg We only place that symbol in listings for signs that are either illustrated (listed) or described (written in detail) within the MUTCD.  Virtually all of the signs we sell meet most of the standards set fourth in the MUTCD.  As long as the standard, support, guidance, size & reflectivity requirements are met, it will comply to the MUTCD standards.  Please note that MUTCD guidelines apply only to public (municipal, county, state, federal) roadways and land.  In most cases our Reflective Aluminum (RA) series signage is designed where MUTCD standards may need not apply, i.e. private roads and property, businesses, parking lots, HOA's, apartment complexs, farms, RV parks, marinas, indoor/personal use, etc.  Feel free to contact us if you require more information on this subject.
I want to make sure that the sign I purchase can be seen well at night, any suggestions?
  ../images//mfaq.jpg Our street signs are laminated with a reflective sheeting and offer superior night time visibility.  They're a perfect choice for dark areas of your private or business property, dimly lit parking lots, & places where there is not enough sufficient street or building lighting.
Are all your street signs reflective?
  ../images//mfaq.jpg For the most part yes, they are all reflective.  There are some items listed on our website that are not reflective.  Those product specifications will be clearly listed on that item's detail page.
What does alodized mean?
  ../images//mfaq.jpg Alodizing is a chemical treatment for aluminum alloys to increase their corrosion resistance thus increasing their lifespan.  It's used on the federally specified 5052 aircraft grade alloy we use to make our signs from.
What does Optimum Reflective Performance mean?
  ../images//mfaq.jpg Optimum Reflective Performance refers to 3M's performance warranty on the reflectivity of their sheeting that we use to make our signs.  It's the industry standard we go by.  It means that after 7 years with EGP, 10 years with HIA (3 years on 3934 Orange) and 12 years with DG3 (10 years 4083 Fluorescent Yellow Green, 3 years 4084 Fluorescent Orange), that appx. 70-80% of it's original reflectivity (brightness) level will remain given that the sign is mounted within 10 degrees of true vertical.  The reflectivity level will slowly diminish over time which will put off a somewhat flat or satin-like appearance.  That may take decades to occur.
How long should I expect these signs to last outdoors?
  ../images//mfaq.jpg These signs will quite literally last you decades.  Same with our posts too!  I've seen the same STOP sign on my street since I was a kid.  Our signs are made of the same type and quality materials as those you find all over the streets and highways of the U.S.  Some may even be ours!  Over time, the reflectivity level will diminish, perhaps completely disappear altogether but the sign will still be legible.  By that time, the sign is usually retired and replaced with a new one, typically after decades of service.  If you're interested, read about the Optimum Reflective Performance of 3M's sheeting just above this question.
Is it legal to use these signs outside of my business or private property?
  ../images//mfaq.jpg Absolutely.  Depending on your situation, it is always wise to check with your local code official to find out the do's & dont's in order to meet your particular needs.
These are great signs, but how do I mount them?
  ../images//mfaq.jpg We suggest you check out our hardware category.  There you will find items designed specifically to mount signage.
Are the braille signs you sell ADA compliant?
  ../images//mfaq.jpg Yes they are.  All braille signs have pictograms and 1/32" raised braille lettering to meet ADA (Americans with Disabilities Act) requirements.
What's the difference between a flat and an extruded street name sign?
  ../images//mfaq.jpg The flat or "flat blade" street name sign is a perfectly flat .080 gauge aluminum blank.  Manufactured with 3/4" radius corners, flat blade street name signs are offered in either a mil finish, baked enamel painted finish, or laminated with a reflective sheeting.  They are considered to be the standard in street name signs. The extruded aluminum street name sign is corrugated on both the top & bottom edges of the blank.  This enables the sign to withstand much greater wind loads such as ones found in violent storms or hurricanes.  Less bending will occur and help prevent the sign from being damaged.  Manufactured in .080 gauge aluminum with square corners, extruded aluminum street name signs are offered in either a mil finish, baked enamel painted finish, or laminated with a reflective sheeting as well.  Both the flat and extruded aluminum street name signs are approved to meet most DOT specifications for actual roadway use.
What's the difference between 1.12lb., 2lb. and 3lb. per foot U Channel Sign Posts?
  ../images//mfaq.jpg It's a measurement of strength, weight and gauge.  1.12lb per foot U Channel sign posts are considered light duty in performance, yet economical in price.  Also known as a delineator post, 1.12lb per foot posts are not as strong, lighter in weight and thinner in gauge than the heavy duty 2lb or super duty 3lb per foot posts.  For example, a 1.12lb per foot post weighs 1.12lbs per foot.  a 6 foot post's total weight would then be 6.72lbs.  (6 x 1.12 = 6.72lbs)  By comparison a 6 foot 2lb per foot post weighs a total of 12lbs and 18lbs for a 3lb per foot post.  Note that only our 2lb & 3lb per foot posts work with our street name sign brackets for U Channel posts.
What's the most commonly used sign post for mounting signs?
  ../images//mfaq.jpg The 8 foot heavy duty U-channel post is the most widely used post that there is.  The posts are tapered on one end for easy ground installation.  2-3 feet of post in ground can suitably hold any sign 5-6 feet above ground level.  All the signs that we sell can easily be supported by the 2lb. per foot post.
Will the holes on the U-channel sign post align to the signs I just purchased?
  ../images//mfaq.jpg Yes.  The holes on the post are 3/8" in diameter to the match the signs.  The holes on the post are placed 1" on center to accept all size signs that we sell.
How do I install the U-channel posts into the ground?
  ../images//mfaq.jpg Depending on the size of the post and soil conditions, a well weighted sledge hammer will do the trick.  If you are concerned about the finished appearance of your sign project, you may want to consider purchasing our U-Channel Post Drive Cap.  It not only speeds installation time but protects the top of the post from being smashed up.  Visit our sign tools section under our hardware category to purchase the drive cap.
Can't I just buy U-channel posts at a local hardware store?
  ../images//mfaq.jpg Most likely not.  These are specialized posts designed for the street, traffic, & highway products industry.  What you may find are fence posts, such as the t-post.  These posts are primarily designed for hanging fencing, are typically too small to support any real weight and do not have the ability to mount signage.
Are the pictures and colors of your signs accurate?
  ../images//mfaq.jpg The pictures and colors have been designed to provide you with the best possible representation of the actual finished sign. Because all computer screens are set at different resolutions, white points, gamma, and other variables, we can not guarantee that the representation of color is accurate to that of the finished product.  The scale, radius, text, symbol, border, layout, and hole placement of our illustrations may not be exact to the actual finished signs.  Once again, it is the best possilbe representation that we can offer.  However, signs that are listed on our site which have been noted to conform to MUTCD standards will indeed conform to MUTCD standards.  For complete detailed specifications of signs that conform to the MUTCD requirements, we suggest you refer to the Standard Highway Signs Book, 2004 Edition.  Here you will find the most accurate guidelines for size, alphabets, colors, borders, symbols, and layouts to signs that meet the MUTCD's requirements.
This Street Sign USA page describes frequently asked questions about the products and services of Street Sign USA

 

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